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Programs

Managing Service Design USA

Location: Online

Date:
October 14 Education time 13:00–16:30 & November 4 Presentation time 13:00–16:30

Time Zone: EST

Duration: 2 half-days

Price: $ 895

The principles and practice of service design continue to evolve at pace. In this course, you will learn the success factors to consider in order to develop and manage a service design capability to drive product-service innovation.

Emerging technologies driving innovation provide service designers and managers significant challenges as they support the generation of new customer value through product-service ecosystems.

In this course, designed for design managers embracing service design, you will learn the success factors to consider in order to develop and manage a service design capability to drive product-service innovation. We will explore a framework to drive action and progress, built around a servitization transformation process and design maturity models, and consider how the service blueprint can be leveraged as a tool of design management.

Modules
  • Service Design

Tutor(s)