October 12 Education time 14:00–17:30 & November 2 Presentation time 14:00–17:30
Time Zone: CET
Duration: 2 half-days
Price: € 750
The principles and practice of service design continue to evolve at pace. In this course, you will learn the success factors to consider in order to develop and manage a service design capability to drive product-service innovation.
Emerging technologies driving innovation provide service designers and managers significant challenges as they support the generation of new customer value through product-service ecosystems.
In this course, designed for design managers embracing service design, you will learn the success factors to consider in order to develop and manage a service design capability to drive product-service innovation. We will explore a framework to drive action and progress, built around a servitization transformation process and design maturity models, and consider how the service blueprint can be leveraged as a tool of design management.